FlySafair issues apology after employee’s remark to Jeannie D over delayed flight

Jeannie D took to social media to express her disappointment at FlySafair. This is after an employee made an inappropriate remark about her delayed flight.

Her flight from Durban to Cape Town was delayed by two hours. In her tweet, she wrote: “So Durban @FlySafair flight to CT delayed by 2hrs… airline staff laughs at me and says, ‘what can we do? This is Africa’.” The tweet has since been deleted.

The head of sales and distribution at FlySafair, Kirby Gordon confirmed the flight delay. He said it was due to a late inbound aircraft.

“It pains us to delay any of our customers as being on time is one of our core focus areas. Jeannie and the other passengers on her flight were unfortunately delayed today by 55min.”

Gordon went on to say the employees alleged remark, “This is Africa,” was unacceptable.

“FlySafair is a proudly South African company. Safair has been in operation for 35 years now and we have held the South African flag high in the world of international aviation. The implied view here is not one that is held by the company, but we absolutely accept that this individual is representing us. As we respond this individual is being addressed by the Durban Airport Manager on this unacceptable comment,” he said.