Western Union, MoneyGram and TransFast are reliable financial services that allow you to send and receive money fast and very convenient to and from anywhere on earth.
In Kenya you can walk into any Co-op Bank branch to use Western Union, MoneyGram and TransFast. You can receive and send funds through Western Union, MoneyGram and Transfast at any Co-op Bank branch.
What do you need to receive funds via Western Union?
Request for the MTCN (tracking number) – The person sending you money will receive a tracking number when the transaction is completed. Ask them for the MTCN to make it easier and faster to pick up your money.
Visit your nearest Co-op bank branch- Take your MTCN and your national Identity card, a valid passport or a government issued ID to pick up your money.
Complete the ‘receive’ form – A receive form is available at our branches countrywide.
Show your identification
Once verified, you will receive your money (usually in local currency (Kenya shillings)
What do you need to send funds via Western Union?
Visit the nearest Co-operative bank branch.
Complete a simple money transfer form where you will indicate: the amount you wish to send, destination country, and the name of the person you intend to send to.
Give the teller the completed form with the applicable funds (including transaction fee). Pay with cash or you may debit your Co-op bank account.
The agent/teller will process the transaction and give you a receipt and MTCN number for the transaction
Contact the person receiving your money transfer and let them know the transfer has been done and provide the MTCN for them to receive the money.
Save your receipts for the record.
What do you need to receive funds via MoneyGram?
Request for the reference number – The person sending you money will receive a reference number when the transaction is completed. Ask the reference number to make it easier and faster to pick up your money.
Visit your nearest Co-operative bank branch- Take your reference number and your national Identity card, a valid passport or a government issued ID to pick up your money.
Complete the ‘receive’ form – A receive form is available at any of our 140 plus branches countrywide. The form is required to pick up transferred money. Complete all fields and:
Include the reference number
Show your identification
Once verified, you will receive your money (usually in local currency (Kenya shillings) ).
What do you need to send funds via MoneyGram?
Complete a simple money transfer form including the amount you wish to send, destination country, and the name of the person you intend to send to.
The agent/teller will calculate for you the cost of the transaction and process the transaction.
You’ll receive a receipt and reference number for the transaction. Save both for your records.
Contact the person receiving your money transfer and let them know the transfer has been sent and provide the reference number.
For more details-kindly visit any Co-op Bank branches countrywide.
What do you need to receive funds via TransFast?
Request for the Transfast PIN – The person sending you money will receive a tracking number when the transaction is completed. Ask them for the Transfast PIN to make it easier and faster to pick up your money.
Visit your nearest Co-op bank branch- Take your Transfast PIN and your national Identity card, a valid passport or a government issued ID to pick up your money.
Complete the ‘receive’ form – A receive form is available at our branches countrywide.
Show your identification
Once verified, you will receive your money (usually in local currency (Kenya shillings) )
It’s important to note that:
Your name on the transfer record must exactly match your name as it appears on your ID. Otherwise you may be delayed or be unable to pick up your funds.
You can also receive funds directly into your account or to your mobile wallet if the sender indicated so when sending the money.
