Tag: Co-op Bank Kenya News

Co-op Bank leads the industry as it releases a 14 billion report for Year 2020

Posted on by Kibaki Muthamia

Co-op Bank Group is reporting a Profit before Tax of Kshs. 14. 3 Billion for the financial year 2020 compared to Kshs. 20. 7 Billion recorded in 2019, and a Profit after tax of Kshs 10.8 Billion compared to Kshs 14.3 Billion in 2019.

This is a 23% reduction on account of increased Covid 19-related loan loss provisions and the absorption of currency translation losses in our South Sudan operation.

The Group has taken loan loss provisions of Kshs. 8.1 Billion,being a 220% increase from Kshs. 2. 54 Billion in 2019 in appreciation of the challenges that businesses and households are grappling with from the disruptions occasioned by the ongoing pandemic.

We continue to actively engage our customers to support them through this period, by re-aligning the servicing of facilities, funding and transactional needs as the situation unfolds. A total of Kshs.49 Billion in loans have been restructured to support customers impacted by the pandemic.

The Group has sustained the Balance Sheet growth with an Asset Base of Kshs. 537 Billion as at 31st December 2020.

The Group continues to implement proactive enterprise risk management initiatives to ensure uninterrupted business operations in the following ways;

Fortification of our digital channels to support uninterrupted access to banking services by customers; over 92% of our services are now on alternative bankingchannels.

Enhancement of digitization of internal bank processes and engagement platforms, to build contactless capabilities for both customers andstaff.

Adoption of a work-from-home model for the safety and wellness of bank teams,and ensuring safe spaces for staff who continue to serve in physical touch points.

Robust engagement with regulators to ensure full compliance andsupport.

Key financial highlights include; –

Balance sheet; The Group has seen sustained Balance Sheet growth as hereunder;

Total Assets grew by Kshs 80 Billion (+18%) to Kshs. 537 Billion compared to Kshs 457 Billion in the same period last year.

Net loans and advances book grew by Kshs 20 Billion(+8%) from Kshs.266.7 Billion to Kshs. 286. 6Billion.

Investment in Government securities grew by Kshs.44. 1 Billion (+37%) to Kshs. 161.9 Billion compared to Kshs.117.8 Billion in 2019.

Customer deposits grew by 13.8% from Kshs. 332.8 Billion to Kshs 378.6 Billion.

Borrowed funds from development partners grew by Kshs. 19.6 Billion (74.2%) to Kshs 46 Billion from Kshs.26.4 Billion in2019.

Shareholders’ funds grew to Kshs. 90.7 Billion (+14.4%) from Kshs. 79.3 Billion in 2019 enabling us to continue pitching for big ticket deals.

Profit &Loss

Totaloperatingincomegrewby11.1%fromKshs48.5BilliontoKshs53.8 Billion.

Total non-interest income grew by 1.9% from Kshs 17.2 Billion to Kshs 17.5 Billion.

Net interest income grew by 16.1% from Kshs 31.3 Billion to Kshs 36.3 Billion.

Total operating expenses grew by 41.7% from Kshs 27.8 Billion to Kshs.39.4 Billion on account of higher loan loss provisions.

Innovative Customer DeliveryPlatforms

Through our multi-channel strategy, the Bank has successfully moved over 92% of all customer transactions to alternative delivery channels, an expanded 24-hour contact centre, mobile banking, 576 ATMs, internet banking and over 23,000 Co-op Kwa Jirani banking terminals.

A successful Universal Banking model and the implementation of Sales Force Effectiveness has seen the Group serve over 8.8 million Account holders across allsectors.

Key focus on digital banking,with the all-telco Meo-op Cash Mobile Wallet continuing to play a pivotal role in the growth of non-funded income with 5 Million customers registered and loans worth Kshs 58.5 Billion disbursed in 2020.

Over 116,000 customers have taken up the MSME packages that we rolled out in 2018, and 10,750 have been trained on business management and planning. We have earmarked Kshs 23.5 Billion for MSME lending, with Kshs.16.8 Billiondisbursed to date through our E-Creditsolution.

Our unique model of retail banking services through Sacco FOSAs enabled us provide wholesale financial services to over 479 FOSA outlets, and issue over 1.4 million Sacco-Linkcards.

Co-op Bank has engaged a global consulting firm to conduct a Credit Risk Adaptation Project named ‘Project Kilele’.

Key objectives of the project are:

End-to-end assessment of credit risk management practices by undertaking a comprehensive diagnostic review touching on each area of credit risk, including credit risk management framework with a key focus on riskgovernance, credit risk appetite, origination and underwriting process, credit approval process, credit scoring/rating models, and pricing.

Strengthen portfolio assessment and risk frameworks.

Enhance Collection platforms aligned to the new business operating environment.

Subsidiaries

Co-op Consultancy & Insurance Agency posted a Profit before tax of Kshs 788.6 Million as at 31st Dec 2020, riding on strong penetration of Bancassurance business.

Co-operative Bank of South Sudan that is a unique joint venture (JV)partnership with Government of South Sudan (Co-op Bank 51% and GOSS 49%) made a Profit before tax of Kshs 107.8 Million in 2020.

This performance however translated to a monetary loss of Kshs 1.65 Billion attributable to hyper inflation accounting occasioned by currency devaluation of the South Sudanese pound.

Co-op Trust Investment Services contributed Kshs. 70 Millionin Profit before tax in 2020, with Funds Under Management standing at Kshs. 127.5 Billion compared to Kshs. 102.1 Billion as at 31st December 2019.

Kingdom Bank (former Jamii Bora Bank) has a profit before tax loss of Kshs.76.3 Million for the year.

Kshs. 49 Billion Loans Restructured to Support Customers on Covid-19 With the Covid-19 crisis, the Bank has proactively engaged all customers and reviewed the following;

Customers requiring an interest moratorium period,

Customers requiring a better structure/longer repayment period, and,

Customers requiring additional funding to manage the crisis.

In total, a portfolio of over Kshs. 49 Billion has been re-aligned to offer our customers this much-needed support.

Kingdom Bank Limited

Kingdom Bank Limited is a fully-fledged Commercial Bank, licensed and regulated by the Central Bank of Kenya, with over 444,000 customers in 17 branches.

The acquisition offers Co-op Bank the opportunity to cross-sell and deepen product offering to the enhanced customer base and create a niche bank to offer specialized credit offerings that include MSME Banking, Microfi nance, Youth & Women Banking, Asset Finance and Leasing.

The subsidiary reported a loss of Kshs.76.3 Million for the year 2020 and is expected to turn around its performance in 2021.

MSMEFinancing

The Group secured a long-term financing facility from the IFC (International Finance Corporation) amounting to Kshs. 8.25 Billion for on-lending to MSMEs at affordable terms.

The proceeds of the facility will support customers to better cope with the disruptions brought about by the pandemic, especially those operating in the following key business areas;

Micro small and medium enterprises(MSMEs)

Businesses undertaking Climate-Smart Projects, including agricultural inputs and sustainable agricultural practices, renewable energy, energy efficiency and relatedareas.

Corporate Social investment

Co-operative Bank Foundation has provided Scholarships to gifted but needy students from all regions of Kenya.

The sponsorship includes; fully paid secondary education, full fees for University education, Internships and career openings for beneficiaries.

The foundation is fully funded by the bank and has so far supported 7,713 studentssince the inception of the program.

The bank gave a cash donation of Kshs. 100 Million to the Covid 19 Emergency Respond Fund.

Being cognizant of the huge role that we play in supporting communities especially during this period, we continue to operate in an economically, socially and environmentally-responsible manner.

Dividend Payment

While maintaining adequate capital buffers in light of the current operating environment, the Board of Directors has approved a dividend payment of Kshs. 1.00 per ordinary share held (2019 – Kshs 1.00) to be paid on or about 14th April 2021 to the shareholders registered on the Bank’s Register at the close of business on 31st March 2021.

This will be a much-needed relief in a pandemic year to the over 15 million­ member Co-operative movement that predominantly owns the bank.

Accolades

It was another notable year as the Bank received recognition both locally and internationally, including the following;
Co-op Bank was named Bank of The Year in Kenya, in The FT Banker 2020 Awards run by the Financial Times of London.

Co-op Bank was named Best Bank in Kenya at the African Banking Awards 2020 organised by EMEA Finance.

This is the third time around, having also won in 2018 and 2019.

Co-op Bank signed up to the United for Wildlife 2018 Mansion House Declaration, thereby joining the United for Wildlife’s (UfW) Financial Taskforce committing to fight the illegal trafficking in wildlife, by way of building illegal wildlife trade into existing financial crime compliance programs.

A few simple gestures that scream ‘I Love You’ louder than words will ever do

Posted on by Kibaki Muthamia

In February, love gets intoxicating. It’s time to spoil your loved one, and it’s supposed to be an easy endeavor. A lot of times, it ain’t. The simple rule is to make love a daily thing – it then becomes easier to nail it over Valentine’s Day.

Here’s a few tricks to navigate this minefield.

The morning kiss

This speaks concern, and attention. It doesn’t have to be much – perhaps, just a peck to the cheek will do. In a lot of instances, it also serves a message to other members of the household.

Breakfast bites

Once in a while – and, more so in the run up to the D-Day of Love, surprise your partner. Get up earlier, and prepare their favorite snack for the breakfast table.it doesn’t matter how poor your baking skills are – she’ll still treasure your burnt pancakes….

Frequent, subtle hugs

Nothing beats the feeling of love and contentment a girl feels when unexpectedly hugged from behind – in the unlikeliest of places. As she folds the laundry, cleans the dishes – hug her. It’s priceless.

The random texts

Fancy this: You are in the middle of a lengthy, boring boardroom meeting. The phone buzzes and the text reads: “Can’t wait to see you at dinner, my love. I got your favorite wine….” Texts work miracles – she’ll always be in love.

Compliments

Everyone loves to feel good. Act normal, and, non-committal, say something nice about her morning outfit. If she likes make-up, you’d do well to wonder aloud why she does make up! Every lady wants to hear that she looks nice with or without make-up!

Silly laughter moments

Memes. Yes, memes. Share memes and silly clips on Whatsapp all day long. It’s silly, but it keeps you in her mind all day long. She can’t wait to get off work and see you!

Cards & sticky notes

Sticky notes on the fridge door, with an affectionate message – especially in cases when work schedule makes one leave the house before the other. Sometimes, remind you spouse of your love in a note on the dressing mirror. They’ll melt with pleasure. It’s romantic!

Offer to pay bills

In the event that you dine out, or spend some time in a social place, offer to clear the bill. It shows affection. Demand and be fussy about the bill.

Nowadays, it’s increasingly easier to deal with the bill. There’s a lot of cashless ways to clear bills when shopping, at fuel stations, restaurants or when travelling.

For instance, this Valentine’s Day season, Co-op Bank clients using their Co-op ATM’s do not incur any extra costs when paying for services using the card. When shopping for gifts at the mall, paying for dinner at restaurants, fueling at fuel stations, Co-op ATM’s attract np extra charge.

In addition, Co-op Bank has negotiated various discounts for Valentine’s Day treat at various getaways across the country. To enjoy these discounts, clients need to book for their holidays using the Co-op ATM cards.

To view packages available with the Co-op discounts, click here.

Co-op Bank sponsors the 40th edition of the KDF Annual Cross-Country Championships

Posted on by Kibaki Muthamia

Co-op Bank was once again the sole sponsor of this year’s Annual Kenya Defence Forces (AKDF) Cross-country Championships that took place on Friday 29th January, 2021 at Moi Airbase in Eastleigh, Nairobi.

The event happens every year in the month of January to enable KDF select its participants for the National, Africa and World Championship athletics events.

Gunner Kibiwott Kandie of Embakasi Garrison rips the tape to win the 10km Men’s Race at the KDF Annual Cross Country Championships.

The annual event was graced by the Cabinet Secretary for Defence Dr Monica Juma and the KDF top brass led by the Chief of the Defence Forces Gen. Robert Kibochi. The Director Retail and Business Banking at Co-op Bank William Ndumia attended as sponsors of the event.

This year’s event was the 40th Edition of the Cross-country Championship. KDF’s deep athletics talent pool was on display, with world-renown athletics featuring including the double World Champion in both the 5,000m and also Cross-country Hellen Obiri who was representing her Laikipia Air Base Team.

She won the 10 kilometre Women Cross-country race. Kibiwot Kandie of Embakasi Garrison won the men’s 10 kilometre Cross-country event.

Spte Joyce Chepkemoi of Laikipia Air Base, the 1st Runner’s Up in the 10km Women’s Race, just after Hellen Obiri of Moi Air Base.

Kawaha Barracks was crowned the overall winners, followed by Moi Airbase Nairobi and Thika team respectively.

Co-op Bank continues to strengthen the partnership with the KDF in grooming athletic talent within the force, which continues to produce world-beating talent in athletics.

Co-op Bank will continue to support this sport that is beloved by Kenyans, and which continues to earn the country tremendous glory and fame around the world in addition to inspiring millions to lead healthier lives.

Co-op Bank secures Ksh 8.25 billion MSME financing from International Finance Corporation (IFC)

Posted on by Kibaki Muthamia

The Co-operative Bank of Kenya has secured a long-term financing facility arranged by the International Finance Corporation (IFC) amounting to US$ 75 million (Sh 8.25 Billion) for on-lending to MSMEs at affordable terms.

The long term loan has a tenure of 7 years, coming in as Tier II Supplementary Capital.

Co-op Bank will apply the proceeds to of the facility to support customers to better cope with the disruptions brought about by the pandemic.

Co-OP Bank Group MD and CEO Gideon Muriuki during the recent virtual Bank AGM.

Specifically, the facility is intended to support customers operating in the following key business areas;

  • Micro, Small Medium Enterprises (MSMEs),
  • Businesses undertaking Climate Smart Projects, including Agricultural inputs and sustainable agricultural practices, Renewable Energy, Energy Efficiency and related areas.

Commenting upon the signing of the loan agreement, Co-op Bank Group Managing Director & CEO Dr. Gideon Muriuki said:

“The funding has come at a most opportune time as it boosts our ability to better support our MSME customers to stabilise and turn-around their businesses to meet the challenges brought about by the pandemic.”

Co-op Bank has leveraged its strong balance sheet with total assets at over Sh 510 Billion (as at 30 September 2020) and the IFC facility will substantially enhance the bank’s opportunities for growth and overall performance as here under;

  1. Support the key MSME business customers to not only survive the pandemic but also to remain operational and viable for the long term.
  2. Enhance the bank’s assets and liability match, with long-term loans to customers being financed using the long-term debt.
  3. Diversify the bank’s asset and funding portfolio by increasing long-term funding to support deposits funding.
  4. Boost the bank’s competitive position on account of affordable lending.

The key IFC facility comes in handy especially at this time as the bank is implementing mitigating strategies to help customers ride out the ravages of the pandemic.

Co-op Bank remains confident that the strategic initiatives that have been put in place focused on resilience and growth will give the business the impetus for sustained growth.

High school lesson number one: You don’t need to eat bread at every tea break

Posted on by Kibaki Muthamia

In a lot of ways, the plot in Barbara Kimenye’s popular book series – Moses – could have been set in my school. No wonder we loved those books so much.

High school in those days dished out much more than academic certificates – it was an all inclusive holistic life shaping – and how to survive in the harsh outside world.

First off, high school gave us a chance to venture outside the suffocating confines of our village and exposed us to other cultures.

He who doesn’t travel thinks his mother is the best cook.

We got used to weevil-ridden fare in smoky kitchens with sweaty, scowling cooks. In some occasions, we’d catch a whiff of kerosene in the githeri!

The village had embraced us in a loving embrace – then high school ripped us from that comforting embrace to the cruelty of sadistic bullies.

You learn that people can be unkind for no reason.

You learn the world doesn’t owe you a soft landing.

The basics of the social system – elite class, the middle class and the peasants – are first made apparent in high school. One learns there will always be people richer and wealthier, but not necessarily smarter. The grades in class is what mattered.

On money, lessons were served fast and harshly.

What may seem exorbitant to one may turn out to be mere chicken feed to another. In those days, I’d feel rich if my folks and relatives in the village sent me back to school with 500 bob as pocket money – shopping inclusive. Then I’d meet urban kids living like kings with unlimited funding!

High school taught us restraint – one doesn’t need to eat bread with margarine on every break.

The ingenious village kids would often come up with tricks to earn extra income.

I know a lad who cleaned the 4K club rabbit hutches for a fee. Most of the club’s members were averse to the tedious chores. He made a tidy sum after classes.

Another lad made a name as a data entry expert – copy writing notes and long assignments over the weekends. He’d also write fancy, wordy, perfumed letters to pen pals in neighbouring schools for a fee.

The harshest lesson was dished out in form one, second term. I lost a tidy sum of money to con artists at the bus terminus in town on the way to school.

It was the school fees – stashed in my socks. To date, it amazes me how they had realised I had money on me.

Nowadays, luckily, school kids do not have to expose themselves to con artists and pick pockets.

There are a million cashless ways to pay school fees safely and conveniently, from home, office or in between activities on the farm.

Co-op Bank clients have a myriad of options available to easily and safely pay school fees for their kids.

Parents can easily pay school fees through Co-op M-Pesa Paybill 400200, MCo-op Cash, PesaLink or at a Co-op Kwa Jirani agent at the local grocery, pharmacy or supermarket. All one needs is to fill in details of the school’s Co-op Bank account number and the money goes straight to the school’s account.

There’s no need to expose pupils and students to the perils of carrying hard cash.

ALSO READ: https://www.ghafla.co.ke/ke/the-choices-one-makes-on-the-first-week-in-high-school-makes-or-breaks-all-future-prospects/

Need ideas to surprise your family this Christmas? Try a signature Cassava-themed dish!

Posted on by Kibaki Muthamia

It’s time for healthier and more appealing food – to the eye, and the palate.

Here’s an often-ignored African food: The Cassava Tuber.

The cassava is versatile, but often suffers the blunt of masculine jokes. It’s a popular feature in fertility and virility jokes – there’s a conception that Cassava adds fuel to a man’s drive.

It’s true.

Besides, the root is gluten-free, grain-free and nut-free, making it a potential food substitute for people with allergies.

However, Cassava roots, skin and leaves contain cyanogen glycosides that are toxic, thus needs some preparation routines before consumption. Otherwise, it’s an important source of nutrients and energy.

This cyanide content is removed by peeling and cooking the tuber.

The Cassava tuber has an earthy, mild taste and starchy consistency. It can be used in a variety of recipes, basically as you might prepare potatoes – steamed, baked, mashed, boiled, or roasted.

Cassava can also be fried and made into chips, similar in preparation and taste to potato chips. The chips can be ingeniously flavored with native herbs and spices like garlic, cinnamon – and fried just as crispy and delicious as French fries.

This is a popular street delicacy in urban coast – peddled on the pavements and open-air markets.

Cassava can also be eaten similarly to mashed potatoes – combined with butter, roasted garlic, or grated cheese, or topped with a drizzle of extra-virgin olive oil or a large spoonful of caramelized onion.

To start, examine your Cassava tubers.

The roots should have a clean fresh scent and snowy white center when cut open. Break off the end of the Cassava. If the flesh has black specks, lines, or any discoloration, it should be discarded.

Before cooking, Cassava needs to be peeled and cut. Because of the thick skin and protective wax coating, use a regular knife.

Stand the root up on its end and slice vertically along the edges until the skin has been completely peeled off.

Next, remove the core. Some methods may have the core removed after cooking, but, pre-removal is the safer bet.

Stand the root pieces on end and cut the peeled root in half lengthwise to expose the woody core – curve and discard the woody, thread core.

The cassava is now ready to cook in a recipe or safely frozen for future use.

At this point, you can use the Cassava in essentially the same ways you’d use potatoes, or yams. There’s lots of recipes: Cassava-meat recipes, Cassava-flour bread, Cassava crisps and chips, et al.

This is a healthy family treat. In the village, the plus is that Cassava is fresh, as it’s widely grown. All you need to purchase is the auxiliary ingredients.

In the village, support local businesses by shopping for ingredients locally. It makes no sense to shop for garlic in the city – check at the local grocery – who’s also may be a Co-op Kwa Jirani agent.

Co-op Bank has a unique banking experience through its Co-op Kwa Jirani model that mirrors banking in conventional banking halls.

At Co-op Kwa Jirani, instant cash withdrawals and deposits from Co-op Bank account, SACCO Account or Fethalink are available, a real convenience.

This festive season, access banking services at your local Co-op Kwa Jirani outlet – and boost your neighbor’s business by shopping locally!

ALSO READ: https://www.ghafla.co.ke/ke/would-you-like-to-become-a-co-op-kwa-jirani-agent-it-doubles-traffic-and-increases-sales-at-your-business-premises/

Making a long drive upcountry for Christmas? Avoid getting stranded with a basic car check before the drive!

Posted on by Kibaki Muthamia

This festive week, lots of families will be making long drives to mark Christmas with their families or friends. Due to the prevalent Covid-19 conditions for most of the year, lots of these trips will be made upcountry.

There’s the comfort, flexibility and convenience a car affords one in this situation – and for some, they’ll be looking to hire a car for a few days.

There are a few individual checks one needs to make on the car before a long drive. No one fancies getting a break down at odd hours, middle of a forest.

What are (some) of the checks?

  • Have the tires checked for alignment and pressure.
  • Check the headlights and turn indicators – replace bulbs, or blinking frequencies.
  • The condition of brakes – replace brake pads, and have them tuned.
  • The AC – you don’t need your family stewing in the car on a long drive. They’ll be cranky.
  • Check & top up the coolant.
  • How’s the battery condition? Replace if it’s aged.
  • Check and replace engine oil and oil filters – if necessary.
  • Replace old, worn out wipers – if need be.
  • Make sure the spare tire is in good condition, and the tool kit to change tire if need arises.

Additional important things:

  • Obtain a small fire extinguisher for the car.
  • Tag along essential vehicle documents like registration, driving license and insurance.
  • Carry extra essential fuses of the car – if you have the skills to diagnose an electrical mishap.
  • An extra can of engine oil, brake and coolant fluids.
  • Have an emergency car kit – jumper cables, tire sealer, and tire Inflator with pressure check monitor
  • Basics like flash lights, a medical first aid kit and the triangle hazard signs

One other essential aspect is the fuel you purchase along the way. Avoid making purchases from unorthodox, road side dealers.

Most of this fuel is adulterated, and will eventually cause a vehicle break down – or greatly reduce performance.

Purchase fuel at established fuel stations only.

Another plus is that purchasing at established fuel stations allows one to make cashless payments – which greatly helps in general personal safety and in the fight against the pandemic.

For Co-op Bank clients, using the Co-op Bank Visa Cards comes at no extra charges.

Besides fuel purchases, Co-op Bank Visa Cards can also be safely swiped at restaurants, pharmacies, mall shopping, groceries, et al.

It’s convenient, safe and any transactions get instant notifications on mobile phone. It’s easier to track spending this festive season.

Get some helpful info on Co-op Bank Visa Cards by clicking here, or visit the nearest bank branch.

Have a Merry Christmas. Enjoy responsibly.

Have you ever had to manage rowdy, inebriated family members on a Christmas Day night out?

Posted on by Kibaki Muthamia

A teetotaler’s idea of a bad evening is hanging out with people enjoying a drink. It’s all fun at first, but the scale soon tips – and it’s all downhill.

It suddenly shifts from a good evening to a realization that hanging out in a pub with this crowd wasn’t a good idea.

It’s especially worse, if it’s the annual Christmas Day family night out at the village pub.

The family joins up half of the tables in the pub into one long ‘conference table’. At first, everyone sits randomly, but as the night gets merrier, alliances start.

As a teetotaler, everyone wants to buy you a drink. Like, I mean, how many packs of fruit juice can you take in a night? Pretty soon, your section of the inebriation conference table is packed with soda and fruit juice.

Then, drunk long lost cousins will suddenly remember how close you all are.

Someone will throw an arm across your shoulders, and slur into your ear:

“Bro, hii miaka yote nishawahi kukosea?”

“Bro, ulisema utanipa kuku moja nikakulie Nairobi? Kwetu Rongai kuku ni expensive sana!”

Before you can think of something cordially apt in response, a mild scuffle at the far end of the table catches your attention.

Uncle Tosh, the official family MC and acclaimed ‘entrepreneur’ is a drink or two past his threshold. He wants to know where he’s parked his jalopy. In normal circumstances, that query would be valid – except that on this night no one drove to the village pub – it’s within walking distance from home.

One of your cousins at some point has doused your fruit juice with whisky.

You realize it’s close to curfew hour, and no one seems in a hurry to leave….

Shortly, the pub’s owner and former classmate beckons for a private chat. He wants the bill cleared, as the law demands close down before the curfew.

“They haven’t paid?” You ask, pointing at the lot over your shoulder with your thumb.

Mentally, you are fast making count of all the fruit juice ordered in your name.

“Oh, they have paid, except Tosh. He has a bill….” The owner tells you.

Meanwhile, Uncle Tosh is trying some Lingala moves between the tables. It’d be hilarious to watch, if the little matter of his pending bill wasn’t looming so low overhead.

“How much?” You ask.

“Tosh has 6,600 not paid. He asked for The Whisky bottle”.

At the village pub, The Whisky is an expensive bottle of Scotch whisky that has gathered dust on the shelf for a couple of years. No one had dared ordered it!

You approach Uncle Tosh, and he chooses the moment to remind you how in his hey days, he had sacrificed everything to pay your father’s school fees. You owe him, see?

Reluctantly, you realize you are the only hope in saving the family’s face. You need to clear the bill. How now, at almost curfew time in the village?

As a Co-op Bank client, you have an open option.

Next door, the late-night pharmacy is also a Co-op Kwa Jirani agent. A withdrawal allows you to clear the pending bill, though prior marked as “Bedsitter Rent Money”.

Well, Uncle Tosh ain’t entirely safe – you confiscate his phone to make a claim for refunds in the morning.

It’ll be easy to prove – every transaction at a Co-op Kwa Jirani gets instant notification sent to your mobile number for easy account management!

Click here to learn more, or visit the nearest Co-op Bank branch.

Do you inwardly groan in agony each time your spouse mutters: “Aki sina pesa ya Chama hii mwezi….”?

Posted on by Kibaki Muthamia

Despite the effects of the pandemic, the festive season is gradually mellowing. It may not peak to usual levels in previous years, but, still, the festive fever is slowly spreading.

People seem happier on a general scale.

The urban dwellers are increasingly lighting up sleepy, dreary village paths. It’s a great change for new faces, new dialects and much-needed treats from the city.

The hilarious theatrics, though!

The inevitable Selfie’s are OK, and expected.

Grandma is patiently begrudging teenage grandkids with the odd Selfie. After all, she recently got funky new dentures – a set of heavenly white enamel jewels.

What’s not Ok, though, is the filters on every photo taken for Instagram. The village has a natural feel, a rusty aura that makes a fortnight away from the concrete jungle a worthwhile sojourn.

Be natural!

The men use the village vacation to bond with their age mates.

They’ll leave the homestead at break of dawn ‘to see Mwenda pale karibu na cattle dip’ – and, they’ll return at midnight, if at all.

They’ll return sloshed on local brews. But, true to self, they’ll chew their way through cold dinner to appease their spouses!

Men are simple in nature. No one cares about who bought a new ride, or who snapped up a lucrative tender with a local NGO. Their boyhood friendships are rekindled over a pot of local brew.

The urban women easily bond in secluded groups with their village peers and share funny tidbits about their husbands.

Women are generous – they’ll share wigs, weaves and Vitenge fabrics. They’ll share new recipes and coach each other on new beauty trends.

The urban ladies will call their urban friends and introduce them to their village friends – and it’s wonderful, basic networking.

“Aki wewe Mama Natasha, ukipatana na Mama Mike mnaweza kuwa marafiki sana”.

And, that’s how lifelong friendships are made.

Women tend to cement new alliances with future plans. They’ll make steaming pots of tea – and talk about forming new Chama’s. They’ll even elect new officials and form a conclusive constitution.

It matters not, if all members are in the village for X-mas. They’ll call lady friends they think are a fit for the new Chama.

It’s incredulous, but a section of the region’s most enterprising investments started with a group of ladies gushing about everything over a pot of tea.

The new Chama officials will hit the ground running. The treasurer role usually gets a grounded woman.

She’ll marshal the rest into opening a central Chama account.

For this account, each will get the number – and, like clockwork, each member channels monthly contributions.

The men? Well, the agony wrought upon by their spouses muttering:

“Aki sina pesa ya Chama hii mwezi….”

If you form an impromptu Chama with fellow ladies, it’s prudent to consider opening a central Chama account with Co-op Bank.

Co-op Bank has established a unique grass root banking experience through its Co-op Kwa Jirani model that mirrors banking in conventional banking halls.

These agents are your everyday grocer shops, butcheries, hardware dealers, et al.

At Co-op Kwa Jirani, one can make instant cash withdrawals and deposits from Co-op Bank account, SACCO Account or Fethalink.

That’s how conveniently new Chama members make deposits into a central account, right from next door!

 

Co-op Bank partners with Thunes to rollout Co-opRemit – a new global money transfer solution

Posted on by Kibaki Muthamia

Co-operative Bank of Kenya (“Co-op Bank”), a leading financial institution in Kenya and the larger East Africa region, has partnered with Thunes, a cross-border payment provider, to launch an alternative global money transfer solution branded Co-opRemit©.

Co-opRemit streamlines the process of real-time money transfers particularly within Africa, allowing Co-op Bank customers in Kenya to move funds across the world quickly at an affordable rate.

The Head of Diaspora Banking at Co-op Bank Pauline Kieme signs off the launch of remittance service Co-opRemit, as Thune’s Senior Vice President – Africa Ms. Sandra Yao looks on.

Customers may send money directly to a foreign bank account or mobile number. Money transfers through this platform will bear no extra charge beyond the tariff, thus offering full transparency on forex fees.

With access to Thunes’ fully-integrated global network, Co-op Bank will enhance its digital banking services and deliver a convenient and cost-effective money transfer experience to its customer-base of over 8 million.

Co-opRemit users will be able to access the new money transfer service from channels starting off with any of Co-op Bank’s over 150 branches across the country, and later mobile and internet banking.

“We are delighted to support Co-operative Bank of Kenya in their drive to increase and improve cross-border payment options for their customers. We look forward to expanding their services with real-time, reliable, and convenient payments across the world, and empowering the SME landscape in Africa – two contributions which are key to driving the region’s growth,” said Thunes CEO Peter De Caluwe.

Speaking at the launch, Co-op Bank’s Director Retail & Business Banking Mr. William Ndumia  noted that the new money transfer service would be especially significant for SMEs in Kenya, many of which face remittance challenges stemming from inefficiencies in cross-border payments.

“With Co-opRemit© SMEs, who are one of our key customer segments,  can now look forward to a more efficient trading experience with seamless international payments at affordable rates.”

Step aside, Santa Claus. The allure of new clothes is what made Christmas Day magical….

Posted on by Kibaki Muthamia

For kids, the Christmas week is certainly the favorite time of the year.

The usually strict parents loosen up a wee bit. Even the perennial frown on Aunt Jessica softens into occasional beaming smiles. Bedtime is allowed to stretch late into the night curled up on the sofa in pajama’s watching Santa-themed stories on national television.

Snacks? No rationing.

It’s the time to binge on a year’s worth of candy and cake. Speaking of kitchen treats, the menu chart on the kitchen wall showing what’s cooking on what day is ignored for a while – mother goes on overdrive churning up delicious, rare delicacies.

It’s awesome that no one remembers to send you to the study room citing how badly you flopped in last term’s end papers.

It’s a good week to be alive.

What’s more memorable is the family shopping trip to get new clothes. Oddly, most dads keep clear of this errand. It’s usually up mother’s alley. To be sincere, dads mostly keep away from shopping of any kind.

Ha! Ha!

The allure of new clothes would drive us crazy. I mean, we’d get new clothes through most of the year – but, special Christmas Day clothes had this magnetism.

Suppose we’d get them a week or so before D-day, we wouldn’t get much sleep. Most part of every night would be spent trying and re-trying them. It’d force discerning parents to keep them hidden, till the day.

New shoes? It gets hilarious.

If you didn’t spend a night wearing new shoes under covers, your childhood was a boring one, or at best, lackluster.

This year, make the right memories for your kids with a special Christmas Day clothes treat. If matters not how full their closets already are, kids will always go nuts over new stuff. To stay within the guidelines when out shopping in malls, avoid liquid cash when making payments.

Coins and notes are aiding the spread of the pandemic.

Embrace cashless payments.

The Co-op Bank Visa Cards are perfect for these scenarios.

What’s more, cashless payments done with Co-op Visa Cards attract no extra fees – payments are free.

All Christmas shopping – clothes, shoes, gifts, food, fruits, name it – can all be paid for by swiping Co-op Bank Visa Cards at payment points.

This scrapping of payment fees also includes payments at fuel stations, hotel and flight bookings.

This enhances a vibrant, cozier lifestyle as it enhances safety for your money, convenience and clear money management with instant notifications for every transaction.

To learn more about Co-op Bank Visa Cards, visit the nearest bank branch, or check online by clicking here.

What’s the definite Must-Have’s for a memorable road trip with your gang?

Posted on by Kibaki Muthamia

Well, road trips are fun for their exploratory nature. A well-planned road trip with a tight circle of friends can be the highlight of the year.

A road trip has a definite ultimate destination in mind, but there may be numerous side trips or unplanned activities along the way. The magic lies in the spontaneity of it.

Make good choice of friends for a road trip – your joy depends on it.

Plan for the essentials.

Essential car tools and accessories, like spare tires, equipped tool boxes with jump cables, tow cables, gas cans, triangle reflectors, et al. It pays off if a member of the gang possesses basic motoring skills.

Travel first aid kit with bandages, burn cream, tweezers, gauze & medical tape, antihistamine, pain relief medicine.

Comfortable backpack capable of holding water bottle, snacks, camera, or other incidentals.

Lots of good music – or whatever favorite past time your gang likes – some may like audio books, podcasts, et al.

A tent, sleeping bag and pad so when you’re driving by somewhere super beautiful you can just pull over and pitch your tent, making the best portable home wherever you find it! Means saving money to be used in booking hotels!

A cooler with lots of drinks – however, in case of alcoholic drinks, be sure to have a designated driver at any point of the road trip – in turns.

Enough bottled drinking water, healthy snacks for the road (granola bars, fruit, nuts, shake mixes) as you don’t want to rely on only junk or roadside fast food.

Quality electronic device car chargers for smart phones, laptops, tablets, etc. as well as headphones for individual listening.

Maps – like, printed maps – not just digital maps, as sometimes devices may go off, or get reset.

Sunglasses, for comfort in case of glair – or for sheer ooze and pomp. Glasses are stylish.

Casual clothing and layered clothing like tees, sweatshirts, rain slicker, and warm jacket if traveling to cold temperature destinations.

Perhaps, the biggest factor lies in the cost factor. A lot of times, road trip groups usually save up for the trip in a central account. It may even take a year or so.

On the duration of the trip, carry along only the essential amount in liquid cash – as protection for hazards of the road – like, robberies. A little cash comes in handy, too, if your car ends up in a ditch and a homely neighbor needs to tow you out with his tractor!

The bulk of the trip savings, though, has to be in a safe place, and yet within reach in times of need.

For cashless payments, Co-op Bank offers a seamless experience through its Visa-branded cards. All kinds of payments foreseeable on a road trip can be made by safely swiping Co-op Bank Visa cards at payment points.

Name it: fuel purchases, hotel bookings, eating at hotels and restaurants, souvenir-shopping…..

Swiping Co-op Bank Visa cards comes at no extra costs.

It’s free, convenient, and safe. It’s also easy to track spending through instant notifications on mobile phone.

To learn more on opportunities availed by Co-op Bank Visa cards, check online by clicking here, or visit the nearest Co-op Bank branch and speak to the staff.

Would you like to become a Co-op Kwa Jirani Agent? It doubles traffic and increases sales at your business premises.

Posted on by Kibaki Muthamia

Becoming a banking agent in lots of ways attracts new customers into your business premises. As a business offers banking services, it markets it gainfully markets its brand. This exposure means more clients, thus more sales.

Co-op Kwa Jirani is a grass root banking model meant to align daily banking requirements conveniently to your lifestyle, ran by Co-op Bank.

Co-op Kwa Jirani enables customers to carry out all banking transactions through an agent appointed by the bank.

Co-op Bank’s Agency Banking mostly entails cash deposit taking, cash withdrawals, school fees payments, utility payments, balance enquiry, mini-statements among others. One needs to have an account with Co-operative Bank to work as an agent.

The minimum balance of an agent will be determined by one’s appraisal forwarded to the Co-operative Bank.

Who can use Co-op Kwa Jirani?
Customers, non-customers, SACCO-link members, Co-operatives, MCU customers, SME customers and corporates.

You don’t have to be a Co-op Bank account holder to apply to be an agent.

The baseline requirements:

This is as easy as ABC. At your nearest Co-op Bank branch, fill in an application form and submit the following documents along with the application form:

  • Certificate of good conduct (for the individual)
  • PIN certificate
  • Bank statements if you are not a Co-op Bank account holder
  • Business permits for the last 12 months
  • Current business permit
  • Certificate of registration
  • Copy of ID or equivalent
  • Two passport size photographs
  • Business owners’ or directors’ CVs
  • CBK Form 3 & CBK Form 4 witnessed by Commissioner of Oaths

For corporates and SACCOs, the following additional documents will be required:

  • Audited books of accounts for the last two years
  • Resolution to carry out agency banking
  • SASRA approval for FOSA’s
  • VAT registration (where applicable)
  • The applicable fees to facilitate approval are:
  • CBK application fee – Ksh 1,000
  • Float placement – Determined by customer limit which is arrived at during appraisal

To learn all about Co-op Kwa Jirani visit the online portal, by clicking here. Alternatively, visit the nearest Co-op Bank branch – the bank staff will be ready to actively assist you sort out any queries.

Related: https://www.ghafla.co.ke/ke/did-you-know-that-a-co-op-kwa-jirani-agent-offers-the-exact-same-services-available-at-any-co-op-bank-branch/

Did you know that a Co-op Kwa Jirani agent offers the exact, same services available at any Co-op Bank branch?

Posted on by Kibaki Muthamia

The Co-op Kwa Jirani banking model is meant to suit your lifestyle and offer convenience, by bringing banking services to your door step. There’s absolutely no need to schedule a trip to town to seek banking services at a Co-op Bank branch.

You are a farmer delivering milk to clients in the morning? You can conveniently bank at the local grocery who’s a designated Co-op Bank agent.

Running a busy salon and you hardly got time to visit a bank to deposit cash? Visit the Co-op Kwa Jirani agent next door.

It’s really convenient, and safe.

The pickle on the pie is that Co-op Kwa Jirani agents doesn’t exclusively major on Co-op Bank clients only. The services include clients affiliated with Sacco’s, Fethalink and all Kenswitch-affiliated banks.

What are the services you can access at the local agent?

  • Cash Withdrawals – From Co-op Account / SACCO Account / Fethalink)
  • Cash Deposits – To Co-op Account / SACCO Account / Fethalink)
  • Funds Transfer – To Co-op Account / SACCO Account / Fethalink)
  • School/College/ University Fees payments – client can pay via cash or using a Co-op Visa Card)
  • Utility Bills Payment: KPLC bills, Water bills, Cable TV bills, etc.
  • Account balance checks – Co-op Account, Sacco Link account, and KenSwitch affiliated banks)
  • Account mini-statement – Co-op Account, Sacco Link account, and KenSwitch affiliated banks)

Other Payments that Co-op Bank clients can make at a Co-op Kwa Jirani agent include:

  • NHIF Payments
  • County Payments
  • Other Government Payments e.g. KRA

Is there a limit on the amount you can transact with an agent?

This depends on the transaction in question. Here’s are the parameters:

  • Cash deposits – No limit.
  • Cash withdrawals – Ksh 100,000.
  • School fees payments – No limit.

To learn all about Co-op Kwa Jirani visit the online portal, click here. Alternatively, visit the nearest Co-op Bank branch – the bank staff will be ready to sort out any queries.

Thinking of making merry in the village? You can help build local businesses by shopping locally!

Posted on by Kibaki Muthamia

This festive season, a lot of changes are bound to happen.

The ravaging global pandemic hasn’t been kind on so many fronts. The social aspect has been chucked out of the window. There won’t be much clubbing, or hanging out.

Travel options are limited. In any case, the economy is still trying to regain foothold, with many corporates and businesses operating on a breadline budget.

However, one option remains open, and many folks are sure to embrace it – the annual festive season pilgrimage to the rural village.

Well, urban dwellers have this dubious reputation.

After spending an entire year unapologetically snubbing the village, city dwellers pick the festive season to swoop down in droves to atone for their absence. To their credit, they do in pomp and style.

There’s the trademark mall-branded shopping bags from the city. In the village, these shopping bags are usually a fashion-statement.

The bags are laden with the usual household goods – a few packets of maize and wheat flour, a can of cooking oil, perhaps a pack or two of the popular Pishori rice… It gets boring pretty fast!

The adventurous urban will throw in a pizza or a couple of hamburgers to confuse their cousins in the village.

Now, here comes the twist.

Once the festive holidays comes to a close, the urban dwellers return to the city laden with twice or thrice the bounty they brought! Yes, it’s a trending joke, but it’s real!

All this is acceptable, after all, home is always best. And, this is what defines best.

What’s mildly not acceptable this year, is shopping in the city for basic household goods, hundreds of kilometers from the village.

I mean, this is the time to build your village. Bring the money to the village. Help support the hustle of your kin trying to make ends meet with businesses in the local market center.

Make a difference in your village with a much-needed influx of income into local businesses. After all, the maize flour on shelves in city malls is the same flour on display at your neighbor’s kiosk. Boost them, they’ll appreciate your presence more.

To enable this, banking is now available on a grassroots level.

Co-op Bank has established a unique grass root banking experience through its Co-op Kwa Jirani model that mirrors banking in conventional banking halls.

At Co-op Kwa Jirani, one can make instant cash withdrawals and deposits from Co-op Bank account, SACCO Account or Fethalink.

It also allows easy funds transfers.

Co-op Kwa Jirani is a convenient and simple banking model that suits your lifestyle and greatly avails convenience.

This festive season, access banking services at your local Co-op Kwa Jirani outlet – and boost your neighbor’s business by shopping locally!

Blind Dates: What tips the balance between ‘fun’ and ‘a total disaster’?

Posted on by Kibaki Muthamia

What do you need to know when meeting someone on a blind date?

Social Intelligence

This translates to the ability to know what should and should not be said in a social setting – especially someone you are meeting for the first time. An example of a really daft statement:

“If you want to date me, don’t you think you should lose some weight?”

It doesn’t matter how much chemistry you had developed, this kind of insensitivity is an instant killjoy. Not only are you trying to change someone you just met, but you also portray a narcissistic streak in you.

Discard Stereotypes

Sometimes, one’s background may unconsciously breed stereotypic opinions on matters like religion, women, ways of life, etc. Be cognizant of your date’s inclinations, and do not rush to offer opinions on how they should be, or live.

Like, an idiot may tell a lady date:

“As my wife, your clothes need to be a little looser”.

“I know you’ve been working for years in your career, but I prefer that my wife doesn’t work”.

If that date lasts to the end – she’ll block your number.

Trust your instincts

What’s your first impression of your date? Are they neat and tidy – clothes doesn’t need to be classy – but do they seem like they made an effort to look good?

Does your date give mixed signals? Like, one minute they are talking about kids, and the next they are saying how having kids ‘ties one down’?

The ‘Tell Me about Yourself’ line.

This is an open noose, and people often crucify themselves. It’s literally stumbling and falling headfirst into your mouth!

Do not be tempted to tell every bad thing you could think about yourself. Do not let your date nudge you, if they say: “so as to have no surprises later”. It’s a trap.

Do not show off your impressive porn collection in your phone.

Forget that whimsical weekend drinking binge you often indulge in with your friends.

Basic Mannerisms

This is hard to crack, and weirdly, it’s basically who we are when no one’s looking. Show less enthusiasm, and cultivate restrain during conversation.

If the man says something funny, do not shout: “Shut the f*** up!” No matter the chemistry, this is not your neighbor whom you’ve known for decades.

The Ex-Factor

Ignore your ex, no matter how fond or distasteful their memories are. It shows insecurity, if one rattles on and on about their ex. The psycho’s will sometimes call their exes to gloat over a new catch – YOU.

Run!

Money issues

A definite red flag is when your date asks at your first dinner how much money you make. That screams gold-digger, or a materialistic person. Love comes last.

Personal security

The basic rule is arrange a blind date in a public place. This can be a restaurant, a nature walk in a busy public park or beach. Reject suggestions to meet in homes or cars.

If possible, you can arrange for a trusted friend to hang out nearby as you make first contact. After you are comfortable with the date, you can give a pre-arranged ‘Am Safe’ signal.

Avoid expensive jewelry or accessories. Leave the Rolex at home.

It’s also important to avoid cash, as most decent restaurants have cashless means of payments.

Digital banking has made this easy.

Introducing the Co-op Bank e-Commerce platform.

Co-op Bank e-Commerce platform allows the use of mobile phones or personal computers to access Co-op Bank accounts.

Do not be stingy, offer to share dinner expenses – swipe your Co-op Visa Card at the restaurant’s PDQ/POS machine.

To learn more, click here to check online for the Co-op Bank e-Commerce platform, or visit the nearest Co-op Bank branch.

DT Dobie and Co-op Bank jointly launch a 95% financing scheme for Mercedes Benz buses

Posted on by Kibaki Muthamia

DT Dobie and Co-op Bank have entered into a strategic financing partnership worth Kes 1 Billion that will enable institutions such as schools, churches, universities and fleet owners to purchase or lease Mercedes-Benz buses.

Customers who qualify for the scheme will have the option to purchase buses with financing of up to 95% or to acquire more units through 100% leasing, for an extended period of up to 60 months.

Chief Commercial Officer Co-op Bank Fleet Africa Leasing Antony Mbau, Co-op Bank’s Director Corporate & Institutional Banking Jacqueline Waithaka and Finance Director DT Dobie Srinivas Cherevu exchange deal documents after the signing of the Co-op Bank – DT Dobie Mercedes Benz bus deal.

What’s more, to help customers acquire the bus they need with a payment they can afford, schools and colleges can have payments correspond with school terms for easier cash flow management. The scheme is available to both Co-op Bank customers and non-customers who want direct acquisition of the vehicles, or for leasing.

Leasing vehicles has become popular because the customer benefits from improved service by newer vehicles, easy budgeting due to the fixed monthly payments and is protected from inflation.

Co-operative Bank’s leasing arm, Co-op Fleet Africa, tracks and monitors the vehicles, deals with routine administration including maintenance, service and repairs and manages the fleet so that clients can focus on uninterrupted service.

During the launch of the partnership at DT Dobie offices, the DT Dobie Project Manager for Mercedes-Benz Buses Mr. Mathew Mbuko explained that 150 units of MB 917 and the bigger MB 1730 buses will be available for customers to buy or lease. Schools and transport companies will have the option to decide the configuration of buses that suit them ranging from 37 seats to the ultra-luxury coaches.

On behalf of Co-op Bank, the Director of Corporate and Institutional Banking, Mrs. Jacquelyne Waithaka said that the scheme is available to both Co-op Bank customers and non-customers who want direct acquisition of the vehicles, or for leasing, adding

“The bank has made the terms flexible to accommodate MSMEs, Co-operatives, Corporates, Individuals and Farmers, to support them retool their businesses as the economy re-opens.”

Chief Commercial Officer Co-op Bank Fleet Africa Leasing Antony Mbau, Co-op Bank’s Director Corporate & Institutional Banking Jacqueline Waithaka, Finance Director DT Dobie Srinivas Cherevu pose with a Mercedes bus after the signing of the Co-op Bank – DT Dobie Mercedes Benz bus deal.

In the recent years, Mercedes-Benz buses have become a common feature on Kenyan roads. They are NTSA-approved and are built on dedicated bus chassis, their smaller optimized engine saves fuel and they have longer service intervals which decreases downtime.

This means low running time and low fuel consumption. The buses are well engineered and have ABS, a pneumatic brake system and anti-roll bars for improved safety.

They are built on specific bus chassis and are more comfortable thanks to the parabolic springs suspension which gives a softer ride insulated from rough roads and an engine management system which optimizes performance in all sorts of terrains.

Co-op Bank launches paper-less end-to-end digital account opening as its named ‘2020 Bank of the Year in Kenya’ by the Financial Times of London

Posted on by Kibaki Muthamia

The Co-operative Bank of Kenya is delighted to have been named this year’s Bank of The Year in Kenya, in The Ft Banker 2020 Awards run by the Financial Times of London.

The Award Citation says:

“As Co-op Bank implements its digitization strategy plans, it is enjoying gains from increased efficiency and enhanced digital offerings to its customers. Products such as E-credit and MCo-opCash are continually upgraded.”

(L-R) A customer inserts his electronic signature assisted by the bank team including Sally Waigwa of Co-op House Branch (seated), Director Retail Banking William Ndumia, Director Operations Lydia Rono and Director ICT and Innovation Charles Washika.

Meanwhile, the bank’s digital transformation journey hit a new milestone today, when the bank launched paperless, end-to-end digital opening of accounts by customers.

With this digital account-opening, customers will no longer have to fill account-opening forms. Only the National ID will be required, with the other Know Your Customer (KYC) documents automatically generated by the bank system, which will also confirm and validate the KRA PIN, take clear photos, and enable electronic signatures.

From today, when a customer opens an account, the system will instantly send a text message to the customer, providing details of the account, instantly enabling the customer to transact such as making a cash deposit to the new account via mobile phone.

The Paperless opening of accounts has come in at the right time, when there is need to reduce contact as a result of Covid-19.

It will also do away with bulk of paper work that the customer had to fill, reducing error rates that come with manual interventions.

The Bank of the Year Award by the Financial Times also recognizes the bank’s firm support to customers in coping with the headwinds brought about by the pandemic, with the citation adding:

“While the bank increased its assets by 10.5% and net profits by 12.4% in 2019, unsurprisingly Covid-19 is expected to take its toll on profitability this year. Despite the difficulties during the pandemic, the bank has strongly supported its customers and employees.”

“We continue to actively engage our customers to support them through this period, by re-aligning the servicing of facilities, funding and transactional needs as the situation unfolds. As at the close of the third quarter this year, a total of Kshs. 46 Billion in loans have been restructured to support customers impacted by the pandemic,” said the Co-op Bank Group CEO Dr Gideon Muriuki when releasing this year’s third quarter results, adding, “we have a work-from-home model and has increased the pace of digitization of internal processes and customer touch points.”

The FT Award Citation is available here: https://www.thebanker.com/Awards/Bank-of-The-Year-Awards/Bank-of-the-Year-Awards-2020-Africa

As we usher in fun December in style, what’s your funniest X-mas family story?

Posted on by Kibaki Muthamia

Oh, it’s December already.

Suddenly, those memes start to make sense.

“You go out in slippers and shorts to get mandazi for breakfast, and return home at midnight, sloshed and incoherent”.

Yes, this is the month it happens.

For ethical reasons, I couldn’t share the link to this story here – so here’s a copy paste version.

If you look at our family’s photos for Christmas 2016, you’ll notice that in each group photo, there’s always 3 or 4 people yawning.

Uncanny, huh?

Well, my extended family’s tradition is that each of my dad’s sibling hosts the Christmas feast on a rotational basis.

In 2016, we were marking Christmas in Uncle Mutua’s home in Nyali, Mombasa.

He’s the eldest son in my dad’s family. A day or two before X-mas, he’d booked each of his sibling’s family in assorted hotels around Nyali, all within 15 minutes’ drive to his home.

My dad is the second born, and so had been tasked to marshal everyone to keep time on X-mas Day, and have everyone arrive at Uncle Mutua’s home on time.

My Dad had a watch that showed different times for different time zones across the world, a feature he’d enjoy showing off to everyone at dinner.

On that X-mas Day, we still know not what time zone his watch had been set.

He shakes us awake, then calls every other uncle and commands a tentative arrival at the host’s house in quarter of an hour. No questions asked.

When we drive out of the hotel, there’s barely anyone in the street. Not even stray dogs.

Surprisingly, everyone turns up at Uncle Mutua’s drive way – in 15 minutes. Luckily, Mombasa ain’t freezing in December.

We knock at the door at 5:15 AM.

My aunt opens the door, and groggily grunts: “Oh. The family is here.”

Her tone, well, didn’t sound much Christmassy.

Kind of like, “Oh. It’s cancer”.

On every picture that day there are like four people yawning.

******

All good December stories start with alcohol and fun parties, but in 2020 – that may have to change a bit. The budget has been pretty tight, with little cash flow.

This is the beginning of December, and Christmas is still a few weeks off.

For a memorable time, one doesn’t need to wait for X-mas to have fun, but can slowly start saving for it. One can forgo regular, everyday expenses and save up the amount for the festive weekend.

You can walk to work, and save up the fare. Leave the car at home, and save the fuel money. You can skip weekend nights out, or eating out and save that up.

Digital banking makes this easy.

Introducing the Co-op Bank e-Commerce platform.

Co-op Bank e-Commerce platform allows the use of mobile phones or personal computers to access Co-op Bank accounts through USSD numbers, M-Coop Cash Apps, M-Pesa Pay bill numbers, or the use of Co-op Visa Cards including making payments by swiping at payment points with PDQ/POS machines.

It’s easy to track expenses, credits or debits in real time. It’s fast, safe and convenient. Within moments, one receives account notification messages on mobile phones.

To save up in bits, conveniently use Co-op Bank’s M-Pesa Pay bill number 400200 that allows direct deposits to Co-op bank account.

On the M-Pesa menu, input the Paybill number 400200, then add bank account number on the ‘add account’ section.

To learn more, click here to check online for the Co-op Bank e-Commerce platform, or visit the nearest Co-op Bank branch.

The six must-have personal traits that make a successful entrepreneur

Posted on by Kibaki Muthamia

To be an entrepreneur means being comfortable with taking educated risks, in business.

The secret to success is buried in a formula that combines drive, forward momentum and persistence.

Here’s a few personal traits:

Passion

This is what drives you. You need a true sense of passion, and belief that the product on offer, or the service you have is what clients want. Passion is infectious – and will rub off on the staff and clients. A business launched without passion will lack the ooze and charisma – clients will not return.

Perseverance

A new venture may need up to a year before visible growth can be seen. Until then, an entrepreneur needs energy and enthusiasm to ride out the bumps. There will be constant errors – but a passionate owner will learn, and rise.

There will be daunting overhead bills, staff problems, cash flow issues. One just needs perseverance.

Empathy

This uncanny skill makes or breaks a new business.

The ability to understand your prospective client’s minds and visualize self from that angle. That’s how you realize their problems, and understand them. In that way, you can provide a solution – and this is what sells to your clients.

A practical solution to their problems.

Leadership Skills

A start up needs equally motivated staff to run. You need to be a leader – and not just loaded motivational pep-talks, but practical touches.

An entrepreneur has to learn the Art of Delegation.

This is to be cognizant that one cannot possess all the skills and knowledge needed to pursue the vision & mission of a company.

Like, one can have good social skills, but miserable in accounts.

Stamina

New ventures demand a complete lifestyle change.

Perhaps, one that requires working crazy, long hours. It may mean giving up some aspects of your life, and of those in your circles – vacations, weekends, private cars, etc.

Do you have the wherewithal to grind through long hours at work and lean budgets?

Before the big break, you need stamina to survive a period of intense sacrifice. It pays for one to have a supportive family that shares the vision.

Business skills

Basic understanding of how a business is structured and works is helpful. This is the foundation on which a business sits. Under this, it helps to be a creative problem solver.

To counter this, one has to hire skilled staff, or take the pains to learn the relevant skills, especially on delicate aspects of the business. Say, accounts, or marketing.

Another advisable trick is to align self with established business or financial entities to act as mentors. An entrepreneur learns from the mistakes of others.

In the finance section, for instance, a new start up needs articulate system off keeping books, calculate cash flow and monitor the inventory.

Introducing the Co-op Bank e-Commerce platform,

This robust e-Commerce platform offers a new business a variety of cashless ways to accept payments, or make purchases.

This includes use of mobile phones to access Co-op Bank accounts through USSD numbers, M-Coop Cash Apps, M-Pesa Pay bill numbers, or the use of Co-op Visa Cards, by swiping at payment points with PDQ/POS machines.

It’s easy to track expenses, credits or debits in real time. It’s fast, safe and convenient. Within moments, one receives account notification messages on mobile phones.

To learn more on cashless payments through the Co-op Bank e-Commerce platform, visit the nearest Co-op Bank branch.

Alternatively, check online by clicking here.

Co-op Bank’s 2020 third-quarter Report: Kshs. 13.8 billion profit before tax

Posted on by Kibaki Muthamia

For the third quarter of 2020, the Co-operative Bank Group has reported a Ksh13.8 billion profit before tax.

This means a staggering Ksh1.7 billion difference compared to Ksh15.5 billion recorded in the third quarter of 2019.

In a press release from the bank, the 11% drop was attributed to increased Covid-19 related loan loss provisions.

Profit after tax was ksh9.8 billion compared to Ksh10.9 billion in the previous year which represented a 10% drop.

“The group has taken a 90% increase in loan loss provision from Ksh2.1 billion in 2019 to Ksh4 billion in appreciation of the challenges that businesses and households are grappling with from the disruption occasioned by the ongoing pandemic.

“We continue to serve our customers to support them through this period by re-aligning the servicing of facilities, funding and transactional needs as the situation unfolds. As at the close of the third quarter, a total of Ksh46 billion in loans have been restructured to support customers impacted by the pandemic,” the company explained.

The bank’s total assets grew by Ksh70 billion to Ksh510 billion compared to Ksh440.8 billion in the same period in 2019.

Net loans and advances books grew by Ksh15.4 billion from Ksh268.9 billion to 284.2 billion.

Investment in government securities grew by Ksh47.7 billion to Ksh142.3 billion in comparison to ksh94.6 billion in the previous year.

Customer deposits grew by 16% from Ksh322.5 billion to Ksh375.5 billion.

Borrowed funds from development partners decreased by Ksh3.6 billion to Ksh26.2 billion from Ksh29.7 billion in 2019.

Shareholders’ funds grew to Ksh82 billion from Ksh73.9 billion in 2019, enabling the bank to continue pitching for big-ticket deals.

Co-operative Bank’s latest acquisition, Kingdom Bank (previously Jamii Bora), is expected to break even in 2021, banking on its over 444,000 customers in 17 branches.

The Co-operative Bank Group has put in place a proactive mitigation strategy anchored on a strong enterprise risk management framework to enable uninterrupted access to banking services.

“We shall, riding on the unique synergies in the over 15 million-member co-operative movement that is the largest in Africa, continue to pursue a strategic initiative that focuses on resilience and growth in the new normal as the nation focuses on flattening the curve and as vibrancy returns to the economy,” Co-op Bank Group MD Gideon Muriuki concluded.