M-Pesa Services Unavailable Monday Morning for Maintenance
Safaricom has announced scheduled maintenance for its M-Pesa system on Monday morning, rendering all services on the mobile money platform temporarily unavailable.
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The maintenance will occur from 1:00 am to 1:30 am on Monday, June 24, 2024.
In a statement issued on Saturday, Safaricom stated that the maintenance is part of ongoing efforts to enhance its services.
“As part of these ongoing enhancements, we will be carrying out planned system maintenance on the morning of Monday, June 24, 2024, from 1:00 am to 1:30 am,” the telco said.
During this period, all M-Pesa services will be unavailable. However, Safaricom assured customers that the timing was chosen to minimize inconvenience.
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“The timing of this maintenance activity has been planned to result in the least inconvenience to our customers,” the statement added.
All other services, including calls, data, and SMS, will remain available during the maintenance window.
Earlier this year, in January, Safaricom had to apologize to its customers after a technical issue disrupted M-Pesa services, leaving many users stranded.
“Our apologies for the inconvenience caused, we have a technical issue affecting M-Pesa, resolution is in progress, we ask for your patience,” Safaricom stated on social media at the time.
The Treasury’s Budget Policy Statement (BPS) released in 2016 identified a technology disaster affecting M-Pesa as a significant fiscal risk. The report highlighted the potential economic impact of an M-Pesa outage, predicting losses in revenue from direct excise tax and corporate tax, and a reduction in user confidence in the service.
This marked the first time that the mobile money transfer system was included among fiscal risks, reflecting its strategic importance in Kenya’s economy barely a decade after M-Pesa’s launch.
