Kenya Power: Breaking Down the Token Meter Update Exercise
Kenya Power has launched the ‘Update Token Meter Yako’ campaign. This is an initiative that targets 7.4 million prepaid (token) meters across the country.
The objective is to ensure all customers continue to enjoy uninterrupted access to electricity by updating their meters.
Here are the details of this critical update and what you need to do.
Why is it necessary to Update your KPLC Token Meter?
The STS Update
The KPLC ‘Update Token Meter Yako’ initiative is part of a global exercise targeting all prepaid meters using the Standard Transfer Specification (STS).
STS is a universal method for transferring tokens to prepaid meters.
STS also upholds the security and integrity of the generated tokens.
Understanding the Token Identifier (TID)
Whenever a KPLC customer need to recharge their prepaid meter, they purchase and enter a 20-digit token.
This token contains a unique value called the Token Identifier (TID).
The TID helps the meter determine the validity of the token by pinpointing the date and time of token generation.
This ensures that the token value is accepted and power units reflect on the meter.
How to Update your KPLC Token Meter
Customers will receive an SMS from Kenya Power informing them that their meter is due for an update.
They SMS will ask them to buy tokens of any amount. They will then receive the two codes plus their token.
- The first code is the Reset Code.
- The second code is the Update Code
Updating the Meter
Armed with the two codes in the SMS from Kenya Power, grab your token meter, then:
- To Reset, key in the first 20-digit code into token meter, press ENTER.
- To Update, key in the second 20-digit code into token meter, press ENTER.
- Then, enter your token. You will know the update is successful once your meter accepts the token
Useful Details to Remember
- Please ensure to load any unused token before you update your meter. Failure to do so will render the token invalid.
- The ‘Update Token Meter Yako’ process is completely free. If someone attempts to charge you, that’s fraud – Dial *977# to report.
- The update will not affect existing tokens. This means tokens already loaded into the meter will remain, and shall be used normally.
What is the Deadline to Update KPLC Token Meter?
- The global deadline for the STS update is 24th November 2024.
- Locally, Kenya Power has the deadline at end of August 2024.
Update your KPLC prepaid token meter to continue enjoying seamless electricity service.
Keep checking your phone messages so as not to miss the SMS from Kenya Power with your Reset and Update codes.
While Kenya Power is on a spirited countrywide outreach, kindly spread the word in your community to ensure everyone benefits from the important update before the deadline.
If you have any questions or need assistance with the update, kindly visit the nearest Kenya Power office.
Alternatively, you can contact customer service via the company’s social media handles by clicking:
https://tinyurl.com/KPLCWhatsApp
https://www.instagram.com/kenyapower/
https://www.facebook.com/KenyaPowerLtd
www.youtube.com/@KenyaPowerPlc
