KCSE 2024 Results Day Chaos Due to Website Outages
The much-anticipated release of the 2024 Kenya Certificate of Secondary Education (KCSE) examination results was overshadowed by significant technical glitches, as the Kenya National Examinations Council (KNEC) website crumbled under the weight of eager students and parents trying to access their scores.
The Day’s Events
Education Cabinet Secretary Julius Migos Ogamba announced the results at 12:00 PM from Mitihani House, Nairobi, revealing that a record 965,512 candidates had sat for the exams. With the promise of immediate online access to individual results, candidates rushed to the KNEC portal at https://results.knec.ac.ke. However, the system failed spectacularly, displaying error messages like “This page isn’t working” and “This site can’t be reached,” leaving many in a state of confusion and frustration.
Public Reaction and Social Media Outcry
Social media platforms quickly filled with posts expressing disappointment and frustration over the inaccessible website. X (formerly Twitter) users reported the portal being down for hours, with some humorously suggesting that the high volume of requests must have broken the internet ().
The public’s reaction was not just about the inconvenience but also the anxiety of waiting to know their academic fate, which for many, determines their next educational or career step. Parents, students, and educators alike took to the internet to voice their concerns, with some demanding accountability from KNEC for the unpreparedness of the system for such a critical day.
KNEC’s Response
In response to the outcry, KNEC issued statements acknowledging the issue. They attributed the website crash to an unprecedented number of requests, with the portal receiving up to 300,000 hits per second. The council recommended patience, assuring users that the website was operational but struggling with the load. They also provided alternative contact methods, including toll-free numbers 0800724900 and 0800721410, for those unable to access the site.
