Infamous Facts About Nairobi’s Tallest Building That Gives Many Sleepless Nights

Times Towers is an iconic building in Nairobi skyline, a beautiful architectural masterpiece that stands tall in the city.

Times Towers houses Kenya Revenue Authority, a body that’s charged with the responsibility of collecting revenue on behalf of the Government of Kenya.

Since every Kenyan is obliged to pay tax, long queues at Times Tower are the infamous phenomena that gives many Kenyans sleepless nights.

It’s for this reason that KRA started a web-enabled and secure application system that provides a fully-integrated and automated solution for administration of domestic taxes, iTax.

With iTax, you no longer need to go to queue at Time Towers and waste your precious time standing in a queue for hours waiting to be served.

iTax solves the queue problem by enabling you to file your tax returns from anywhere as long as you have internet connection.

iTax enables taxpayer internet based PIN registration, returns filing, payment registration to allow for tax payments and status inquiries with real-time monitoring of accounts.

Below are some of the common questions asked about iTax, and their respective answers:

What do I need to retrieve my PIN? You need to present your original national ID for Kenyans, passport for non-Kenyan-nonresident or alien ID for non-Kenyan resident to KRA office or Huduma Kenya #iTaxToday

What should I do when I get an error message that my date of birth is inconsistent with the records at national registration bureau? Try using 1st/July/YOB. In case this does not work, contact us for further assistance on 0711099999 or [email protected]#iTaxToday

What do I do in case I forget my login password? Use the ‘Forgot password’ link on the portal or contact us for a password reset.https://itax.kra.go.ke/

Once I file online, do I need to visit your offices? No, you will receive an acknowledgment receipt of your filed return to confirm it has been received #iTaxToday

How do I make payment on iTax? Log in to your web portal account throughhttps://itax.kra.go.ke/ select payment registration under payment drop down menu, fill the required details on payment information page, submit and download the E-slip. #iTaxToday

Using the PRN as your account number, you can make payment via Mpesa, pay bill number 572572 or use the downloaded E-slip as your deposit slip for Bank payments #iTaxToday

How do I view already filed returns on iTax? Log in iTax https://itax.kra.go.ke/, go to the ‘Returns’ tab, select ‘View Filed Return’ and click the ‘Consult’ tab. #iTaxToday

What are the repercussions for failure to file or pay taxes? Failure to file returns and pay taxes where due attracts penalties and interest #iTaxToday

What is the current I.T.1 version? To get the updated version of the return kindly download it through you web portal account #iTaxToday

What do I do when I get the error message? ‘you might be using a cached page’? Open a new tab or refresh the web page #iTaxToday

I applied for a PIN this year. I am eligible to file annual returns? This depends on the tax obligation on your PIN #iTaxToday

NOTE: For IT1/IT2C the current filing period applies to taxpayers who acquired their PINs either in the course of 2015 or prior.

I was not in gainful employment in the course of 2015. Do I still need to file a return? Yes, you do. However, in your case, you shall file a Nil return #iTaxToday

Where do I get a P9 form? Kindly liaise with your employer to be facilitated with the form. #iTaxToday

I cannot access theemail address I used during registration on iTax account. What should I do? Send a colored scan of your original national ID, PIN and the working email address to [email protected] for amendment #iTaxToday

My Accounting Period is displayed wrongly in the iPage functionality. How do I get them corrected? Log in to your PIN profile, select registration and click on amend PIN details to initiate change of accounting period. #iTaxToday

Is one required to file when business details have been amended and not yet approved. i.e. accounting period, type of business? Yes one should still file, even before the amendment is done. #iTaxToday

Can the amount auto-populated in the ITR be edited? If the PAYE credits are less than 12 months, ITR can be edited. However, if the employer filed via iTax and all the credits (12 months) are updated on the iTax ledger, then the figures cannot be edited. #iTaxToday

Can a VAT obligation added erroneously be removed? Yes. Visit your tax station with a letter requesting for removal of the obligation. #iTaxToday

What is the validity period of an e-slip? an e-slip is valid for 30 days. #iTaxToday

Can I make a payment before filing a return? Yes you can. Payments of taxes and filing returns have been delinked #iTaxToday

What do I do if I made payments but I cannot see them on my iTax ledger? This mainly happens if payments are outside iTax platform i.e. without generating a PRN from iTax or not quoting the PRN when executing payment. The taxpayer should provide the payment documents to their respective KRA station #iTaxToday

How do I make payments for Income Tax – Withholding (WHT) in iTax?

Go to Payments then Payment Registration on taxpayer profile. Select Income Tax on the Tax Head then select WHT on Tax Sub Head. You can add withholdee details that you have withheld their payment either by Excel Upload or by Web Form. Add the transaction details. Generate a payment slip by selecting mode of payment and bank details. #iTaxToday

Can I correct an error once I file a return? Yes. You can do this by filing an amended return. #iTaxToday

Can I view a copy of the previous returns that I have filed for previous tax periods? Yes. You login to your account, select the returns tab then View filed return #iTaxToday

I made an error when filing a return, what next? You can file amended return #iTaxToday

I am below the tax threshold of KSH.11,135. Should I file? Yes, download the form, fill, and then the form will calculate the tax due #iTaxToday

Can I file my employee income and side hustle income? Yes, fill the details on IT1, and declare you have another source of income. #iTaxToday

I am uploading my return and there is an error 146021787851…The error is normally due to connectivity issue kindly, keep trying #iTaxToday

How can I pay for my penalties? Generate an e-Slip pertaining Payment Registration Number (PRN) and make payment via (Mpesa,Cash, Cheque or RTGS) #iTaxToday